Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. the Y axis of the graph is the connection speed. if I connect over hotspot 4G I get faster speed 15Mpbs read 30Mbps read. No complaints at the moment as VM are supposed to be working in my area at midnight tonight, so. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. 1/9. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. Click on the “Upstream” tab. A speed test of my connection is 200Mbps download 20Mbps upload. Going through the usual Virgin malarkey and it tells you to come back 24 hours later to. Having issues with broadband speed . After some help, I’m on a 1gb package with the SH4. My Virgin "Superfast" Broadband is currently so slow that I can't even run an internet speed test edit: 2 months til an apparent fix but a 40% discount in the meantime, swings and roundabouts. Read 1 more review about Virgin Media Ireland. I now average 10MBps (80Mbps) over OpenVPN using PIA. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. Run a broadband speed test. 1st image is the speed going through the VPN using UPD protocol without a torrent client running. 28. Very slow upload speed. Open a web browser and go to 192. Broadband ISP Virgin Media (Liberty Global) appears to have expanded last year’s DOCSIS 3. Slow download, good upload speeds M350. The fault reference is: F009373103. 4 weeks ago. £9. Comments. We bringVirgin Media has collected 1993 reviews with an average score of 1. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Account - Cable. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. 3) In the past 3 months I have not changed any software. Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Speak to your provider. All BT’s contracts are currently for 24 months. Virgin Media O2 has apologised after thousands in the UK reported they were unable to access the internet for the second time in one day. Hello, I did all instructions that placed on a list at virginmedia. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. How to make a complaint via phone. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Customers of Virgin Media. Restarted router multiple times, called the support, and they couldn't find a so. From keeping your broadband up to speed to streaming the hottest box sets and checking your bill, there's a Virgin Media app for. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Advertised Speed: 54 Mbps Expected Speed Range: 53 - 55 Mbps Minimum Guaranteed Download Speed: 27 Mbps. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. As in the picture below, you can observe the download speed test, upload speed test, ping, and Jitter parameters. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. m. Rang customer services and was told that my complaint would be looked at in 14 working days and it was not possible for a technician to look into the issue. A long-running problem on Virgin Media ’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. How to make one complaint via phone. This should settle any sluggishness! TV cabinets, closed shelving… these can all block your wireless signal. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Re: GIG 1 Slow Speed. 1 into the address bar of your browser. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. I also have a Hub4, but run in it Modem mode, with my own router. 1 router mode or 192. 3 stars. Alternatively, dial 0345 454 1111* from any other phone. Download speeds typically almost always hitting 200 Mbps. After testing at various times of the day I’m getting about 500 to 600 MB speed. Here’s how much we’ll credit you for the following service issues: £9. Slow Speed - Intermittent Signal Issue. Their service has stopped working and it is not fully fixed after two full working days. Network Log. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Facebook: BT. stevenjbarrett75@yahoo. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. I've called VM a few times and followed the full reset on router proce. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. Jun 09, 2023 10:50 am EDT. Think I'm going to be stuck on low download speeds using vpn with virgin. You only need to go into modem mode for a few minutes while you run the tests. Virgin Media is facing calls for the telecoms watchdog to urgently investigate the legality of its broadband contracts, under. 1 channels for upstream on their HUBs. Hi. Update 17:00: Virgin Media's broadband network appears to be continuing to suffer widescale outages, having stayed up for most of the working day. I got the full amount plus 2 x £50 goodwill payments. We advise using their services securely and reviewing complaints beforehand. Packet loss, slow speeds, dropping connection. Select your Virgin Media WiFi network name from the list; Enter your WiFi password and select Join; Your device should now be connected to Virgin Media broadband. Just. Sometimes modems can get stuck and a reboot can get them back online, resolve slow speeds or clear any interference. Tuesday, February 2, 2021 1:39 PM18 commentsVirgin Media threw alerts in our speed test system back on 19th January and got very close on the 26th January and today we see another low point. Hello, I'm after some advice here, was on 200mb and upgraded to 500 last week which doesnt feel like its more than twice as fast as what i had before. Sign out . You can report if you’re affected by a service outage online or give our friendly team a call on 150 from your Virgin Media home phone or mobile, or on 0345 454 1111* from any. Phone. 3 stars. I have had slow speed for 2 weeks. This is our experience of the RFoG service in West Bergholt, at our address ADSL or WISP are the only other broadband options to VM. Having worked in IT and call centres. TiVo. Reliability. org. 032%. When i do a speed test on testmy. Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. The usage has changed recently as it was just a single user but now. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. Stream from Virgin Media. 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. (I currently have the hub 3 and haven't had any issues with it) So I've signed up to receive the new hub that will be delivered in about a. 404 - Page not found. TiVo. If you need to contact Virgin Media customer service, the number is 0345 454 1111. Posted in Speed. You will be contacted by a member of our Complaints Team. Simply test your broadband service, and if we find an issue we can help with a fix online. It’ll search for and fix any corrupted files on your computer and gently nurse it back to. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. I have tried. I would advise testing on a laptop/computer with a LAN cable connected directly to the router. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. This problem affects both and wireless, despite the diagnostic tool saying there are only issues in my WiFi. on 26-11-2022 19:54. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. net using a computer browser or download the speedtest. 5 to 5Mbps -- but has. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Broadband and phone deals. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Hub 5 Ethernet slower than wifi. Email. Available with M50 broadband or faster. net and broadband quality monitor), although it's supposed to be 250Mbps. Slow speed. 1. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. No. Hi My virgin media has been slow and drops to speeds to as low as 10MBps randomly cutting the connections of devices randomly throughout the day. TV. Any higher than 100ms will cause significant lag and make online games difficult to play. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. net app from the app store for your mobile device. Slow Speed - Intermittent Signal Issue. How long does it take to check my internet speed? A matter of seconds. 1K. Many of us in. 400mb but via Ethernet it’s only around 100mb. 100. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I have a 200Mbps contract, currently my speed both upload and download is under 10. Their 23% Resolve Complaints rating is a cause for concern. . Slow uploads and downloads were also a problem, affecting 15% of customers overall. I have a 200Mbps contract, currently my speed both upload and download is under 10. switch the Superhub back to router mode and test the wired speed you get from this. Rang and was told a new hub would be sent out to me and would arrive on 08. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Go to our service status page. Next, tap Check. M100: This comes with an average upload speed of 108Mbps. BT Broadband contact details. I’m having trouble connecting my devices to WiFi. 1 modem mode. The median download speed at 1pm was 80. Email. Anyway, today it all went to cr@p today and my 250mbps was coming in at between 4 and a maximum of 12mbps. Recieved an e mail on 04. Broadband, TV and Landline offers . The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. It used to run fine with 60MBPS via the Pod but now it can be as low as 0. Yet online, the company is absolutely blasted for poor customer service, slow speeds. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Their 23% Resolve Complaints rating is a cause for concern. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. Each of your devices have different WiFi standards so can drastically affect speed per device. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. - 5241278. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. My Virgin Media makes managing your account easier with all your information in one place. . Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. 5. uk and broadband. Upload speed is fine. 00 mbps, latency 115 and the download speed was 278 mbps. Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top level Gig1. this is going up and down a lot. Sign in . 2. Hi Virgin Media. No reboots or usage changes in that time. Forums. Virgin Media have faster average download speeds, yet Community. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. Black Friday sale ends on 27th November. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. Bottom line, the answer is no, you can't track any complaints on the grounds that the entire system is broken and dysfunctional. Try dispute resolution. Ofcom is worried about the number of complaints it has received from. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. comTo make a virgin media complaint via phone call, please do the following. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. net will test your connection. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. samknows/real speed to hub is showing <100mb. Stress your connection and have a look on the Asus page and check what your CPU and RAM are doing, there's a status tab on the router home screen. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). Phone. 0 Kudos. A new warning from Virgin Media has revealed why your broadband might be really slow. uk of Stourbridge, US. Keep your modem out in the open to make sure you get the best from it!on returning to VM I've now got a super fast 350Mb/s download (and it usually reports 350-380Mbps on various speedtest checks) but with a terrible download latency 300-400ms. Then just leave the Hub 3 to recover, it will take longer than normal to start up and to resume the internet service. Reduce network congestion: If there is a lot of traffic on your network, try reducing. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. This may not be the closest location to where you live. 5-1 mbps every day after 1pm for the last 2 weeks. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). Hi, A while ago I signed up with Virgin broadband but about a month before my contract started I cancelled because I got a similar offer from EE who I'm already with for my mobile phone. Amount of compensation. Email Tom Mockridge (CEO) on tom. He tested the. 60 to £33. Has been like this for at least over a week. WIFI Pods - slow speed. Find out about Intelligent WiFi Pods. Located in Edinburgh, Scotland. Comments. Select the option next to Enable Modem Mode. Cisco’s monitoring of Border Gateway Protocol (BGP) events, which is a protocol that helps to link the internet together by exchanging routing information with Autonomous Systems (such as those run by your ISP), has also picked up the outage – this has affected 239 prefixes. Once the test begins click on: Run full test to see all the stats. I also have a new high-speed ethernet cable between both routers. Speed. Copy the text in the Direct Link box, beware, there may be more text than you can see. info@financial-ombudsman. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. I am on the 500MB package. I do not work for VM. 4GHz or 5GHz. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. 33 for each calendar day that the service is not repaired. This Code lets you know how to go about making a complaint and how to take it further if you need to. Median and mean download/upload speeds for Virgin Media from 6th October 2020 to 1pm 2nd February 2021. 2) Yes I do know how to test Broadband speeds. I can verify this, see below. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. M50: This comes with an average upload speed of 54Mbps. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. I have a Virgin Media hub. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. M350 - Slow speed and latency for weeks. Overall, Virgin received an overall customer score of 53 per cent, leaving it second from bottom in the ranking. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. I raised a complaint via the online form and I am confused with the answer. You can check what speed you’re getting by using an Ofcom-accredited price comparison site such as Broadband Compared , broadbanddeals. If NEITHER hub works, then there's a basis for complaint, but it seems you've muddied the water for any redress by trying to get the agents to recommission the old one - I'd suggest phoning again, being slow, polite and patient, focus on getting back online, don't bog yourself down with a complaint (assume the records the agent can see on their. Joining in. Virgin Media has a rating of 1. This lasted until July. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. There are so many wifi specs. on 09-02-2023 14:38. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. 4Mbps),. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. I am getting very slow read speed from my office VPN connection. Last year, Virgin Media gave millions of customers on its M100 and M200 tiers a free speed boost. New confirmed good cables are the same. The claim First call 0800 561 0061 - use the automated service to see if there is a local service issue. If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive. Home Phone. A Virgin Media engineer visited my property after I reported slow download speeds. Portsmouth has a median broadband speed of 90 Mbps, which is drastically faster than the South East's 53 Mbps and quite a bit faster than the UK median of 60 Mbps. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. Jun 09, 2023 10:50 am EDT. Simply test your broadband service, and if we find an issue we can help with a fix online. Slow upload speed. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. I've done all the testing,. Online chat: You should see the option to start a chat on Virgin Media's website. 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 25 331000000 0. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Nothing to expensive if possible. Solved: Virgin media is changing the phone system so that the phone comes through the router. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. We would like to show you a description here but the site won’t allow us. I've called VM a few times and followed the full reset on router proce. John-----I do not work for VM. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. com speedtest. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. The best way to contact Virgin Media to cancel is over the phone. The Virgin Media team is available Monday through Friday, 8 a. It's a WiFi connection utilising a Linksys AE3000 device; never had an issue getting it to almost 500Mbps with other suppliers. S. There might be attempts to persuade you to stay, but there's nothing to say you have to if you don’t want to. If anyone has ever had a poor service from Virgin Media this is where you can come and vent and also see what others have had to experience. Even to the extent that I couldn't be bothered to chase them for my often promised compensation for the diabolical previous 4 months. Tweet Virgin Media. . Customers of UK ISP Virgin Media’s (VMO2) internet service, specifically those that still use their email platform, appear to be experiencing an outage that seems to have started late on Sunday evening. 3)So far as the TV is concerned I. TV;. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. UK PS4 player here. 1 Kudo. Slow WiFi . VM Team are most likely going to request that you RESET the Hub 3. 5Mbps and 10Mbps Download in speed tests, with occasional peaks around 50Mbps. 0/ 5 (451 votes cast)To run a test: Go to speedtest. Select Modem Mode on the left hand side of the screen. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. internet is throttled during the day. V6. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Gig1 speed - disappointing. Download speed is fine but I'm barely getting 1Mbs upload with is making it frustrating to browse and watch streaming etc. Options. 6Mbps up. For more information, check out our Virgin. So I decided to cont. Home Phone. Virgin also have guides for older Virgin hubs here. Give your broadband a boost. Winner: Virgin Media offer the fastest widely available download speed of 1. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. Estimated fix time: 12 OCT 2022 17:30. How to cancel your Virgin Media contract. on 18-01-2022 11:45. Boot the PC into Safe Mode + Networking and re-try the speed tests. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. Once the test begins click on: Run full test to see all the stats. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. Here you’ll find all the help you need for Virgin Media related problems and issues. Solutions tried: re-starting router; re-starting computer; updating drivers. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. Phoned up support tonight, who told me to reboot. My Virgin Media. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. I'm specifically looking at torrenting. After finally giving notice, my husband suddenly starting received daily missed calls. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Gig1 speed - disappointing. by Farle1240 • On our wavelength. Test your wireless connection. On the other hand, the proportion of very fast Virgin Media speed tests, with speeds exceeding 300 Mbps, has shrunk, jumping from 14. Intermittent connection. 4Mbps),. Do you have an IT dept. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. although any outcome will be slow and bureaucratic, and will be. 1. This is then disrupted to the connected devices, so unless. Amount of compensation. I joined Virgin last week on the promise of amazing guaranteed speeds, but unfortunately the reality has been very poor. I have rebooted the internet hub several times and tried different ports. TV. 96%. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Views. The slow performance will be due to this packet loss. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. nhalks. I recently upgraded from M350 to M500 package. Check your broadband contract 3. It is possible that when a speed test was performed the device was connected to the 2. First thing to say is that a VM Residential package has no SLA. Date of experience: 14 November 2023. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Check out the do's and don'ts, in our Community FAQs. Their 23% Resolve Complaints rating is a cause for concern. uk comes. Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. It is possible that when a speed test was performed the device was connected to the 2. The details of that are here: Fault reference number: M04992688. on 02-09-2022 16:08. 168. net will determine the best performing server to run your test on. To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. I also have a Hub4, but run in it Modem mode, with my own router. If you have QoS on, turn it off and see if your speeds improve. Virgin Media ; Sky; TalkTalk; EE; Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or. Speedtest. Solutions tried: re-starting router; re-starting computer; updating drivers. 2/2. co. . To trigger the Factory Reset, a 60 second timed press & hold of the rear RESET button is required. on 29-08-2021 20:58. Virgin Media support: Help, issues and complaints. Computer Hardware, Software, Internet + ISP Forums.